Refund policy

Replacements
We strive for 100% satisfaction and have been very successful in providing our customers with quality hydrangeas. Our plants are grown in real-life conditions and will ease the transition to your real life garden. We do not ship the hydrangeas in their containers so we recommend you plant them right away once they arrive and keep them shaded until established.

We promise to provide healthy, well-rooted and properly identified plants (by us) to our customers. Please keep our tags on the plant. Plants are not guaranteed to have blooms or specified bloom color. Most important, we can't guarantee their survival once the plants leave our care. Their success is ultimately up to you and your expertise and care of these plants. If they don't arrive in good condition, please respond to invoice@hydrangeasplus.com within 48 hours. Broken branches are to be expected. Yellowing leaves and droopiness is expected but the plants should bounce back within days of being planted. If they don't bounce back in a reasonable period, we will generally replace them at no cost up to two weeks after arrival but we require notification of the problem so that we can try and save them. Most often the problem with hydrangeas is planting too deep, in too dense of soil, too much water, sun, or other elements.

We do not replace plants due to your heat, wind, cold weather, chemical exposure, frost, freeze, water, transportation delays or if you don't like the plant.

We ask that you contact us if there is a problem with the plant once it arrives so that we may take action immediately. The more time that passes, the less likely we will be able to help. We assume that you will work with us to try and save any plant in danger of failing. Please keep all shipping materials as we need UPS/USPS to review the damage. If damaged, please take several photographs of the box and contents. If this doesn't happen, we have no recourse with our shipping partner and we cannot guarantee replacements.

At no time will we refund more than the amount of the plants shipped. Actual shipping and handling costs as well as discounts applied will be deducted from the purchase price in the event of a refund.

The color, sun tolerance and hardiness illustrated in our catalog is the historical evaluations we have for the varieties of hydrangeas that we grow. We cannot guarantee their survival even if the variety is rated for your zone. Microclimates, weather trends and extreme conditions cannot be predicted. Soil conditions too affect the color of the blooms. Newly transplanted plants should be protected in winter to ensure the roots have been well established.

If you've ordered mail order before, you probably realize that we are very well priced given the size, quality and variety of our plants available. We try to keep our shipping and handling charges in line with our actual costs. Long story short, we don't "overcharge" for our plants in anticipation that some portion will require replacement. Certainly we will replace the plant or give you a credit on your account if there's something wrong with the plant, but generally not due to the environment in which they're a part of at the customer end. The original Hydrangeas Plus tag must be present for a replacement or credit to be applied.

Our Oregon Department of Agriculture does not allow us to accept returns.

Cancellations/Change orders
Orders may be canceled at any time prior to packaging. Store credit is the standard refund method. Any order that is canceled after tendered to the shipping company is subject to any cancellation fee the shipping company may charge including shipping cost to and from the our location. We reserve the right to charge restocking fees up to 30% of the total cost of the order if canceled/changed.